faq

So basically, we can help you with pretty much all of the prominent needs that you can encounter in order to align your business with present day Tech. Apart from helping you develop your own website, HR Management, Payroll, Accounting, Inventory Management, including Retail Point of Sale and a Centralized Database, we can also help you with important aspects of your Business like Cost Analysis, Establishing Team Roles as well as in Creating a productive Roadmap that can offer a clear view of your long term goals.

Just Name it and you'll find it with EKOK!!

EKOK offers the most wholesome and customer friendly process involved in creating a product with us which requires minimum involvement of your time and resources. All you have to do is just Contact us over any medium as per your convenience. We will subsequently arrange a meeting at a time where you can share your idea and vision including the details you want to be incorporated in the product, over a cup of coffee! This will help us in providing you with a customised product that can be unique to your business, built according to your operations and processes.

With EKOK, it's Your Product and not ours!

While we provide you with a very simple process that can bring out the best in the required product, however, it's always better if you clear your mind regarding the specific features of your requirements before our meeting. You just need to answer the following points in your head first -

• What is the exact reason that you are in requirement of the product?
• What are the specific needs or problems that you need the product to solve for you?
• What are the features and processes that you need in the product?

Remember!! You already know the product in your head. You just need to express it to us.

Absolutely Not!!

EKOK specializes in solving your problems and not creating one for you. You can contact us and share your requirements the way you know it. You do not need to explain it in technical terms. Just share with us what you know and we'll take it from there.

We are EKOK and We Understand.

Building a Tech product is a very dynamic process that can vary depending on the requirements, the features that need to be included, the level of customisation it needs and other such factors. We specialise in the delivery of a product that could delight you and we do not make false commitments. So, we would only be able to share the exact timeline of the product delivery once we conduct a meeting with you and understand your exact requirements. We will update you with a proper project timeline after a careful analysis of the requirement.

And don't worry, we Deliver on Time!

If you are of the notion that our journey with you is only till the delivery of the product, then you are up for a pleasant Surprise. EKOK specializes in providing a complete solution and an active after sales service to guarantee a seamless experience that would minimise your effort drastically. We also provide timely Tech Support and Maintenance services that would never let your business suffer even the slightest of disruptions. Remember, your feedback after the delivery is important to make the experience better.

If you are with EKOK, You Will Never Walk Alone!

One downside of specialising in completely customer centric customised product creation is that the end cost of the product is impossible to determine beforehand. We would only be able to share the exact cost of the product once we discuss, understand and analyze the complete set of requirements that you ask for. The cost of the end product would depend upon the scope, time and resources allocated and the extent of customization, which can be determined only after initial discussion of your needs. However, one thing you can be sure of is that our charges are always less than the market price.

Rest assured, we deliver exactly what you need without burning your pockets.

"Experience" is actually a broad term which might be used in a variety of ways to suit the narrative of the one boasting of it. We at EKOK, however, do not want to present our customers with any ambiguity in our details. So, we leave it to our customers to measure the level of our experience. For that matter, we would just like to state some facts regarding us as a business solutions company -

• We are proud to state that we have been in business for more than 10 years now.
• EKOK boasts of members who have worked for more than 19 years in the Field, designing and creating Web Solutions.
• We have worked with 180+ Clients so far.
• So far we have successfully completed 55+ major customer projects.
• You can check our credentials with any one of the 20+ active Clients that are currently enjoying our services.

To sum it up and to make judgement simpler for you, we at EKOK are old enough to KNOW what we are doing.

Even though, and believe me as I say, we would absolutely love to boast of a 100% success rate in delivering a product, it is, however, an undeniable fact that there are times when we encounter failures as well. Even as it is quite an arduous task to articulate failure, we have however taken on the challenge to reflect on the instances and broken it down to a few basic reasons that usually contribute towards such cases.

• Building a customised product that can exactly cater to your needs is a Two way process. The customer explains the idea and we translate it to your desired product. Unless the customers themselves are sure of what they exactly want, the product might end up as a failure.
• Inadequate explanation/ expression of the idea is another basic reason in this regard. Many a times, there remains a gap between what the customer wants and what he/she explains to us. These results in a product that does not, at the end, coincide with the client's expectations due to basically no fault of anyone.
• Another prime reason that might result in a sub-par product is lack of communication from the client's end. Many a times during the development phase, we might come up with some queries or require certain feedbacks in order to optimise the product. If the client is not available to communicate or is casual in hi/her approach regarding the needed feedback, the product might end up not streamlined to the exact needs.
• While some clients might be adequately communicable and enthusiastic about the product but many a times they shy away from mentioning ideas that they feel might sound funny or inconsequential to the outcome. We would like to assure you that however absurd or hopeless an idea might seem to you, do mention it to us as we would always consider it as valuable input having seen so many seemingly nonsensical thoughts prosper into wonderful results.
• A rare but important reason resulting in a substandard product is the Delay in Payments from the client's end. Even though we completely understand the occurrence of monetary constraints during the timeline of a project, however, we too need the back up to fund the development process which is in fact a more expensive ordeal than many think it to be. For this we need to entirely depend on the payments of the Client and the lack of it often creates hurdles in the development phase that ultimately results in a substandard product.

Technology is one thing that undergoes continuous innovation and changes resulting in the emergence of newer better ways to work. Over the years, we at EKOK have been striving to keep adapting and acclimatising to the latest technologies to provide our customers with the latest and the most updated product. Our work ranges from PHP, MariaDB, jQuery, HTML, CSS for Web based applications and websites, Java for Android as well to Python for Desktop app.

Whatever the technology be, EKOK just does it. (Tick)

EKOK believes in providing our customers with a hassle free experience where you do not have to look anywhere else beyond us in order to fulfil your needs regarding your online presence. We value our customers and try to provide them with as much added services that we can. Apart from our regular services, we can also provide you with a LOGO design reflecting the essence of your valuable business along with Graphic design services, Software Implementation Surveys and even Consultancy that aims at minimising your effort and maximising delightfulness.

Whatever your need is, EKOK is the Solution.